Shipping and payment
Overview of delivery and payment methods, including information about secure online payments through the Comgate payment gateway.
Shipping
Carrier delivery
We deliver the goods to the delivery address entered in the order. The standard shipping charge for the European version of the store is:
— incl. VAT. We will contact you in advance if a shipment is exceptionally large or heavy.
Collection in person
Collection in person is free of charge. We will confirm the collection date once the goods have been manufactured or prepared.
Other payment methods
- Bank transfer before dispatch – you will receive payment instructions after order confirmation; the goods will be dispatched once the payment has been credited.
- Cash on delivery – payment to the carrier on delivery, where this option is available for the order.
- Bank transfer after delivery – only for approved customers by individual agreement.
The available options and any charges are always shown during checkout before the order is submitted.
Online payments are provided by Comgate
Our online payments are provided by the Comgate payment gateway. The service provider, Comgate a.s., is a licensed payment institution supervised by the Czech National Bank. Payment-gateway transactions are secured and transmitted information is encrypted.
Payment details are processed in Comgate’s secure environment and are not stored by Osvětlení Černoch.
Card payment
The gateway supports Visa and Mastercard. After selecting online payment, you will be redirected to a secure payment page where you enter your card details. Your bank may require 3D Secure confirmation, usually in its mobile banking application. When the payment is complete, you will return to the store and see the order status.
- Select online payment and submit the order.
- Enter and confirm your card details on Comgate’s secure page.
- After the payment result you will be redirected back to our website.
Online bank-payment buttons
Select your bank in the payment gateway. You will then be redirected to online or mobile banking, where you sign in in the usual way and confirm a pre-filled payment order. After payment you return to the store.
- Choose bank transfer and your bank in Comgate.
- Check the pre-filled details in your banking application and confirm the payment.
- The gateway redirects you back and informs the store of the result.
Questions and complaints about online payments
For questions about the progress or status of an online payment, contact the payment-gateway provider directly:
Comgate, a.s.Gočárova třída 1754/48b
500 02 Hradec Králové
E-mail: podpora@comgate.cz
Tel.: +420 228 224 267