Privacy policy

Basic information about the personal data we process during an order and why. Working draft for legal review.

DRAFT FOR LEGAL REVIEW. Before production launch, the actual hosting, accounting and payment-gateway providers must be completed according to the contracts in force.

Data controller

Osvětlení Černoch s.r.o., V Lipách 381, 190 16 Prague 9 – Koloděje, Czech Republic, Company ID 25133004, e-mail osvetleni@cernoch.cz.

Data we process

Identification and contact details, company details, billing and delivery addresses, contact e-mail, a separate invoice e-mail, order details, selected delivery and payment method and payment status. We do not process payment-card details; for card payment the customer enters them directly with the payment-gateway provider.

Why we process data

to conclude and perform the purchase contract and process the order,
to meet accounting, tax and other legal obligations,
to protect legal claims, ensure security and handle complaints,
for marketing communications only where an appropriate legal basis exists.

Recipients of the data

Where necessary, in particular to the carrier, the payment-gateway provider for online payment, hosting and IT-service providers, accountants or tax advisers and public authorities where required by law.

Retention period

For the time needed to perform the contract and subsequently for the period required by accounting, tax and other laws, or for the time necessary to protect legal claims. Before publication, specific periods will be aligned with the company’s information system and accounting rules.

Your data-protection rights

Subject to the GDPR, you may request access, rectification, erasure or restriction of personal-data processing, object to processing and, where applicable, request data portability. A complaint may be lodged with the Czech Office for Personal Data Protection.

Cookies and analytics

The cart and an order in progress use technically necessary browser storage. Google Analytics 4 is loaded on the production domain only after consent to analytics cookies has been granted. Consent can be rejected or changed later by clearing the stored cookie choice in the browser.

Analytics measures visits, the selected language, document downloads and steps in the purchasing process. Development and non-public test versions of the website do not send analytics data.